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What you will learn at the three-day
ACC Excellence Summit

Alberta Chambers of Commerce is proud to bring Disney Institute and all four of their one-day professional development programs to Edmonton focusing on: Disney’s Approach to Employee Engagement September 20, 2017; Disney's Approach To Business Excellence, Disney's Approach To Leadership Excellence, and Disney's Approach To Quality Service October 17-19, 2017 at the Chateau Nova Yellowhead Hotel & Conference Centre in Edmonton. What you will learn, cost, what’s included and testimonials are below.

Register today CLICK HERE

For nearly three decades, Disney Institute has helped professionals discover ways to positively impact their organizations and the customer they serve through immersion in leadership, service and employee engagement.

There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful business, leadership, culture, service, brand and innovation are the keys to sustained business excellence. Together, these lessons forge an enduring bond between inspired leaders, motivated employees, satisfied customers, and an ability to drive stakeholder value.

Throughout these courses, you will discover insights that drive Disney parks and resorts organization and gain awareness of how these insights could be adapted to strengthen your own organizational efforts.

Disney's Approach To Employee Engagement

Date: September 20, 2017

Time: 8:30am - 4:30pm Registration Coffee, Tea and Breakfast opens at 7:30 am

Location: Chateau Nova Yellowhead Hotel & Conference Centre 13920 Yellowhead Trail, Edmonton AB T5L 3C2What you will learn? See Below

Cost:General Admission $697 Chamber Member Rate $597Non-profit & Disney Alumni Rate $597Groups of 10 or more receive 10% Discount + Reserved VIP Seating email info@investinyou.today for your Group Registration Form

Cost includes: Disney's Approach To Employee Engagement participant guide, parking, Wi-Fi, breakfast, lunch, coffee, tea and treats plus a personalized Employee Engagement ***Disney Institute Certificate*** to add to your credentials

2016/17 testimonials below

What you will learn: There are four interconnected processes that define an organization’s culture: employee selection, training, communication and care. Each is crucial to creating and nurturing a culture of excellence. With a rich tradition and heritage built upon creating memorable experiences, Disney parks and resorts have consistently worked to attract, develop and retain employees dedicated to this vision.To ensure employees consistently deliver exceptional experiences, an organization must intentionally design processes that reinforce their desired culture. Sharing insights of how selection, training and engagement are enhanced through high-quality communication and genuine care is one of the ways that Disney Institute can help you think differently about your business.

Register today CLICK HERE

ACC Excellence Summit featuring Disney Institute presenting Disney's Approach To Business Excellence, Disney's Approach To Leadership Excellence, and Disney's Approach To Quality Service

Date: October 17-19, 2017

Time: 8:30am - 4:30pm dailyRegistration Coffee, Tea and Breakfast opens at 7:30 am daily

Location: Chateau Nova Yellowhead Hotel & Conference Centre 13920 Yellowhead Trail, Edmonton AB T5L 3C2What you will learn? See Below

Cost:$1597 per person

Cost includes: 3 Disney Institute course specific participant guides, parking, Wi-Fi, breakfast, lunch, coffee, tea and treats plus 3 personalized course specific ***Disney Institute Certificates*** to add to your credentials

Register today CLICK HERE

2016/17 testimonials below

What you will learn Day 1 of the ACC Excellence Summit

In this look at the Disney approach to Business Excellence, you can:

  • Understand the power of values and vision in leadership to obtain a thriving organization
  • Discover how customer loyalty can be established leading to sustained profitability.
  • Gain insight into how culture is strengthened in the recruitment, selection and training processes.
  • Recognize the systems and processes that can make exceptional customer service achievable for any organization.
  • Examine how personal creativity and organizational processes could be integrated to create ongoing innovation within your organization.

What you will learn Day 2 of the ACC Excellence Summit

In this look at the Disney approach to Leadership, you can:

  • Learn how to identify the personal and organizational values that drive you as a leader to carry out your vision, and the organization’s.
  • Examine how you could establish an alignment of personal values and organizational values to enthusiastically support the vision.
  • Understand a leader’s values-infused role in operationalizing culture-building and team support.
  • Explore ways in which you could develop strategies to sustain your organization’s values and vision during turbulent times as well as good times.
  • Discover how you can begin building your own personal legacy as a leader.

What you will learn Day 3 of the ACC Excellence Summit

In this look at the Disney approach to Quality Service, you can:

  • Examine how you could differentiate your service to become a provider of choice.
  • Explore quality service standards that can help you create a consistent service experience.
  • Learn about tools that can gauge the needs, wants, stereotypes and emotions of your customers at an individual level.
  • Understand the processes necessary to develop a culture that consistently delivers exceptional service.
  • Discover how you could recover effectively from a service failure and how you could turn it into an opportunity to strengthen customer relationships.

2016/17 Testimonials

"The course was transformative to our thinking. The session itself was remarkable in how it brought the concepts to life which provided clarity and deep understanding. I personally came out of the course with a deep belief of what quality service really is and how every single team member at Flaman Group of Companies is so important to making our customers' experiences remarkable.” ~STEVE WHITTINGTON Vice President Marketing and Customer Experience FLAMAN - Group of Companies

"Treating Donors, Clients and Volunteers the Disney Way is an inspiration everyday since taking my very first Disney training in Regina. Bringing the Disney experience to your business or organization is so much fun!!" ~ CINDY FUCHS Vice President - The Canadian Red Cross in SaskatchewanDisney Institute uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide.

*Eligible Alberta Job Grant applicants will receive two-thirds of the cost of this course paid for. For eligibility and a list of frequently asked questions780.518.1495 / 604.619.9393 info@investinyou.today

Want to apply for the Canada Alberta Job Grant? Email us and we will send you the event specific pre-filled out Job Grant Application form ready for your details info@investinyou.today

Ignite Your 2017 with a Disney Degree and Graduation Ears 

Register for all four courses today CLICK HERE